Remote Support Service

Our remote support service offers support for residential or business users who may be having issues with their computer or device and require remote assistance.

Software related issues you may be having :
- Unable to send or receive emails.
- Programs or applications not working correctly.
- Unable to setup a program having issues with transfer to new software.
- Computer having general software issues, running slow, programs not opening or games not opening correctly.

• This service includes :
• Software troubleshooting.
• Software setup & installation assistance remotely.
• Server or desktop support remotly.

Our Prices

• Residential
• Initial Connection Charge: £20
• Hourly Remote Support Charge: £35

• Business - Fast Track Service
• Initial Connection Charge: £ 0
• Hourly Remote Support Charge: £60

Please note that for obvious reasons we are unable to fix internet issues or troubleshoot networks remotely.

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On-Site Support

Our on-site support service offers support for residential or business users who may be having issues with their computer or device and require on-site assistance.

Computer or Device Issues you may be having :
- Computer or device won't switch on
- Issues with connecting to the internet
- Problems with connecting to other devices like printers, scanners, or file storage devices.
- Software or programs not opening or behaving.

• This service includes :
• Computer or device troubleshooting, system cleanup or upgrades.
• Device or computer installation and setup of equipment.
• Networking or server installation and troubleshooting.
• Software installation and troubleshooting.

Our Prices

• Residential
• Hourly Support Charge: £50

• Business - Fast Track Service
• Hourly Support Charge: £60

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Data Recovery

Our data recovery service offers affordable support for residential or business users who have lost data or have a failed hard drive or media. Like USB, SD Cards, SSD, HDD, SSHD, etc.

Issues you may be having :
- Unable to find a document or drive inaccessible.
- System won't boot up correctly.
- Accidentally delete a document or picture you needed.
- Hardware RAID or hard drive failures

• This service includes :
• Running recovery software to find lost data.
• Coping of data to new media (We can supply new media if you don't have any newer media to copy the data too.)
• Rebuild of drive raids or storage NAS or box.
• Rebuild of Hard Drives (HDD) to attempt a more indepth recovery.

Get in touch for a free quotation?

Send us an email at support@fairlightit.co.uk and we will be in touch shortly

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Custom Built Systems

We offer free quotations for custom built systems and can build up any type of system to meet your computer needs.

You choose the parts and we will supply, assemble and configure your new system so its ready to go out the box.

If you are not too sure on what parts to choose for the best system then please don't hesitate to get in touch

Get in touch for a free quotation?

Send us an email at support@fairlightit.co.uk and we will be in touch shortly

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Soldering Services

Our soldering services provides our clients with affordable motherboard or DC Jack repairs. We can diagnose and repair motherboard faults or board related issues.

Issues you may be having :
- Computer won't power on.
- Laptop won't take charge or turn on.
- System not displaying correctly.
- Desktop, laptop or device shorting (USB Broken and need replacing)

• This service includes :
• De-solder old component or DC Jacks from board.
• Coping of data to new media (We can supply new media if you don't have any newer media to copy the data too.)

Our Prices

• Residential
• DC Jack Replacement: £70
• Board Component Replacement: £95

• Business - Fast Track Service
• DC Jack Replacement: £85
• Board Component Replacement: £125

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Business Support

Our server assistance and business support service offers a range of solutions for business users who may be having issues with their enterprise network or server equipment and require on-site or remote assistance urgently.

Business support related issues you may be having :
- Issues login onto your client stations
- Unable to access file shares.
- Computer('s) not connecting to network or devices
- Computer infrastructure issues
- File storage issues

• This service includes :
• Computer infrastructure installations and maintenance.
• Networking installation and troubleshooting.
• Software installation and troubleshooting.
• Urgent Response Support.
• Server setup and upgrades.
• File storage upgrades and maintenance.

Our Prices

• Remote Support
• Initial Connection Charge: £ 0
• Hourly Remote Support Charge: £60

• Onsite Support
• Hourly Support Charge: £60

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